Privacy Policy

Last updated: June 29, 2026

Celovia Travel ("Celovia," "we," "us") is operated by Heather Crozier, an independent travel advisor affiliated with Trevello Travel Group Inc. This policy explains how we collect, use, and protect personal information when you visit celoviatravel.com or contact us about travel planning.

Information we collect

We may collect the following when you use our website or get in touch:

How we use your information

We use personal information to:

We do not sell your personal information.

How we share information

We may share information only as needed to serve you, including with:

These parties are permitted to use your information only to perform services on our behalf or as required by law.

Cookies and third-party services

Our site uses Google Fonts to display typography. Third-party services linked from our site — including Calendly, Instagram, Facebook, and industry partner websites — have their own privacy policies and may set cookies when you visit them.

With your consent, we use Google Analytics 4 and the Meta (Facebook) Pixel to collect usage data (such as pages visited and conversion events) so we can improve celoviatravel.com and measure advertising effectiveness. Analytics and advertising cookies are optional — you can accept or decline via the cookie banner or the "Manage Cookies" link in the site footer. The Meta Pixel only loads after you accept.

Your choice is stored in your browser's local storage so we can remember it on return visits. You can change your preference at any time using Manage Cookies in the footer.

How long we keep information

We retain enquiry and booking records for as long as needed to provide services, resolve disputes, and comply with legal and industry record-keeping requirements — typically up to seven years for travel transactions where applicable.

Your rights

Under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, you may request access to, correction of, or deletion of your personal information, subject to legal and contractual limits. To make a request, contact us using the details below.

Security

We take reasonable steps to protect personal information through secure hosting, form encryption in transit (HTTPS), and limited access on a need-to-know basis. No method of transmission over the internet is completely secure.

Children

Our services are directed to adults planning travel. We do not knowingly collect personal information from children under 16.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any revisions.

Contact

Questions about this policy or your personal information? Heather Crozier, Celovia Travel Based in Ottawa, Ontario Email: heather@celoviatravel.com Phone: 613 · 585 · 9470

Heather Crozier is an independent owner affiliated with Trevello Travel Group Inc. Trevello Ontario Incorporated · TICO #5003057 · CPBC #84739.

  • Contact details — name, email address, and phone number if you provide them.
  • Trip information — travel dates, group size, trip style, budget range, and any notes you share through our contact form or by email.
  • Booking-related information — if you proceed with a trip, we may collect passport names, dates of birth, dietary needs, and other details required by airlines, hotels, and tour operators.
  • Technical data — basic server logs from our hosting provider (such as IP address, browser type, and pages visited) to keep the site secure and functioning.
  • Respond to enquiries and provide personalized travel planning services.
  • Prepare quotes, itineraries, and bookings on your behalf.
  • Communicate with you about your trip before, during, and after travel.
  • Meet legal, regulatory, and industry requirements applicable to travel sales in Canada.
  • Improve our website and client experience.
  • Trevello Travel Group Inc. — our host agency, for booking fulfilment and regulatory compliance.
  • Travel suppliers — airlines, hotels, tour operators, and other partners involved in your itinerary.
  • Service providers — tools that help us operate the site and manage enquiries, such as our form host (Netlify), scheduling (Calendly), and email services.
  • Security providers — such as Cloudflare Turnstile, if enabled, to help prevent spam and abuse on our contact form.